Cancellation Policy
We get it - sometimes you change your mind (it happens to the best of us).
You may cancel your order within 24 hours of placing it by emailing us at wearateofficial@gmail.com.
Once 24 hours have passed, cancellations will not be accepted, except under exceptional circumstances and solely at the discretion ofAte (T&H Co.).
Refund Process
If your cancellation request is approved within the allowed time frame:
- The refund will be issued to your original mode of payment (Credit Card / Debit Card / Net Banking / UPI, etc.).
- Please allow 7–10 business days for the amount to reflect in your account, depending on your payment provider’s processing timelines.
Important Notes
- Orders that have already been shipped or processed for dispatch cannot be cancelled.
- Any cancellation accepted beyond 24 hours will be treated as an exceptional case, reviewed on a case-by-case basis.
- Refunds will only be processed once we confirm the cancellation.